1. What service do we provide?
Car & Van Finance Direct Ltd are authorized by the FCA as a credit broker to offer you finance products provided by a selection of different finance lenders in conjunction with the sale of a vehicle. We will assist you in assessing your own requirements for finance in order to narrow down the choice of product and lender that suits your needs.
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
2. Whose products do we offer?
As an FCA regulated credit broker we can introduce you to a selected group of lenders who may be able to help you finance your vehicle. This group of lenders provides us with a range of finance products that may be suitable for you.
Just ask us about products that we can offer you and for a list of the finance lenders that we use.
3. What will we charge you for our service?
We do not charge fees for the service that we provide.
However, some of our lenders may charge administration fees as part of the finance agreement. These fees will be clearly detailed to you on the documentation provided by the finance lender. Alternatively, you can ask us for information about the fees charged by the lender & product that you choose.
We may receive a commission from the finance lender that we have introduced you to should you decide to enter into an agreement with them.
4. Who regulates us?
Car & Van Finance Direct Ltd, Unit 6, The Courtyard, Imperial Park, Newport, NP10 8UL is authorized and regulated by the Financial Conduct Authority.
Our FCA Registration number is 690205. You can check this on the FCA’s register by visiting their website https://register.fca.org.uk or contact the FCA on 0800 111 6768.
Our permitted business is credit broking, debt adjusting and debt-counseling.
5. What to do if you have a complaint?
We are committed to treating our customers fairly before, during and after the point of sale.
If you wish to register a complaint, please contact us:
Email – [email protected]
Call – 0800 169 6995 / 02920 534300
Write – Car & Van Finance Direct Ltd, Unit 6, The Courtyard, Imperial Park, Newport, NP10 8UL.
If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman
Service. The Financial Ombudsman Service contact details can be found here: